Crossroads Systems Portable Media Storage 20 Feb User Manual

Tape Library Service Manual  
For Models 2/20, 4/40, 6/60, 6/140, and 12/140  
Edition 4  
Part Number: C9179-90030  
January 2001  
Printed in USA  
© Copyright 2001 Crossroads System, Inc. All rights reserved.  
 
Printing History  
New editions of this manual incorporate all material updated since the  
previous edition. The manual printing date and part number indicate the  
current edition. The printing date changes when a new edition is printed.  
(Minor corrections and updates incorporated at reprint do not change  
this date.)  
Edition 1:  
June 1999: C7200-90031  
Initial printing.  
Edition 2:  
April 2000: C7200-90033  
Updated Fibre Channel, remote management  
card, and front panel information.  
Edition 3:  
Edition 4:  
July 2000: C9170-90035  
Added information for library model 6/140.  
January 2001: C9179-90030  
Added information for the new Fibre Chan-  
nel board.  
Added information about the HP Ultrium  
drive.  
Enhanced the exploded views.  
Added information on library model 12/140.  
Added redundant power supply information.  
Added new LED tables.  
Added procedure for moving tapes between  
slots.  
Updated the error codes.  
Deleted sequence (micro-move) numbers  
since they are only used in house.  
iii  
 
Typographical Conventions and Terms  
Keycap:  
Menu choices and screens on the library.  
Soft-key buttons to press.  
[Soft Key]:  
Computer Output  
Host and SCSI commands.  
Indicates the menus you need to enter on the library front panel.  
Main Menu ->  
Operations ->  
Drive Operations  
WARNING  
CAUTION  
Warnings call attention to a procedure or practice that could  
result in personal injury if not correctly performed. Do not  
proceed until you fully understand and meet the required  
conditions.  
Cautions call attention to an operating procedure or practice that could  
damage the product if not correctly performed. Do not proceed until you  
understand and meet these required conditions.  
NOTE  
TIP  
Notes explain significant concepts or operating instructions.  
Tips provide hints or shortcuts for a procedure.  
For the purpose of this documentation, we will use the term Model  
12/140 to indicate all library models that are five library levels and  
higher. These models include: 4/100, 6/100, 6/120, 6/140, 8/140, 10/140,  
and 12/140.  
iv  
 
In This Manual  
Chapter 1  
Library Overview: Describes the library models  
for all libraries in this family, front panel  
overview, back panel overview, and specifications.  
Chapter 2  
Library Installation: Describes how to unpack,  
install, rackmount, connect, power on, and move  
the library.  
Chapter 3  
Library Operations: Describes the front panel  
menu structure, menu trees, loading/unloading/  
moving tapes, and drive operations.  
Chapter 4  
Chapter 5  
Library Administration: Includes information  
on configuration options, diagnostic tests, and  
retrieving information from the library.  
Errors and Troubleshooting: Describes how to  
understand error conditions, find error  
information, interpret LEDs, and troubleshoot  
library problems.  
Chapter 6  
Removing and Replacing Parts: Includes  
procedures on removing and replacing FRUs,  
exploded views of service parts, and information  
on downloading firmware.  
Appendix A  
Error Code and Qualifier Reference:  
Describes the error codes and qualifiers for  
advanced troubleshooting.  
Appendix B  
Glossary  
Safety and Regulatory: Includes safety and  
regulatory information.  
Glossary of Terms: Includes technical terms  
used in this manual.  
v
 
vi  
 
Model 12/140 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14  
Choosing a Location (for Model 12/140). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5  
Fibre Channel Installation and Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32  
Connecting and Powering on the Library (for Model 12/140) . . . . . . . . . . . . . . . . . . . 2-37  
SCSI Cable Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37  
Fibre Channel Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40  
Verifying the Host Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-46  
vii  
 
Identifying the Post-Installation Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47  
Drive and Tape Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13  
Configuring the Mailslot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7  
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10  
Dynamic Host Configuration Protocol (DHCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11  
BOOTP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11  
viii  
 
Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31  
Hard (Unrecovered) Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24  
Clearing the Failed State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25  
Host Software and Media Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26  
Backup Software Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27  
Drive Media Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27  
ix  
 
Damaged DLT Tapes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38  
Accessing the Side Panels for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-35  
Removing the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42  
Replacing the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43  
Re-installing the Bottom Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44  
x
 
Removing and Replacing a Cosmetic Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66  
Removing a Cosmetic Door Face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-66  
Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-68  
Using a CE Diagnostic Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-71  
Declaration of Conformity (for Library Model 4/40). . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3  
Declaration of Conformity (for Library Model 6/60). . . . . . . . . . . . . . . . . . . . . . . . . . . .B-4  
Declaration of Conformity (for Library Model 12/140). . . . . . . . . . . . . . . . . . . . . . . . . .B-5  
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6  
Laser Safety Statements - US.FDA/CDRH- Optical (laser) Fibre Channel GBIC . .B-6  
xi  
 
English Translation of Finnish Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-8  
Herstellerbescheinigung. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-8  
English Translation of German Sound Emission Directive . . . . . . . . . . . . . . . . . .B-9  
Japanese VCCI Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-9  
Japanese Harmonics Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-9  
xii  
 
Table 5-5. HVDS Library Controller Card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9  
Table 5-6. LVDS Library Controller Card LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10  
Table 5-7. Standard Performance Fibre Channel Interface LEDs . . . . . . . . . . . . . 5-11  
Table 5-8. High Performance Fibre Channel Interface LEDs . . . . . . . . . . . . . . . . . 5-12  
xiii  
 
Tables  
Table 6-6. Description of Internal FRUs (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15  
Table 6-7. Unique Parts for Model 12/140 (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17  
Table A-1. Error Codes and Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . .A-3  
Table A-2. Error Code Qualifiers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-14  
xiv  
 
Figure 2-26. Model 6/60 Fibre Channel Connections. . . . . . . . . . . . . . . . . . . . . . . . 2-36  
Figure 2-27. Fibre Channel Cabling Alternatives . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40  
Figure 2-28. Fibre Channel Connections (Standard Performance Controller) . . . . 2-42  
Figure 2-29. Fibre Channel Connections (Model 12/140). . . . . . . . . . . . . . . . . . . . . 2-44  
xv  
 
Figures  
Figure 6-20. Removing the Retainer Brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-41  
Figure 6-21. Removing the Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-42  
Figure 6-22. Transport Assembly Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-43  
Figure 6-23. Checking the Module Alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-44  
xvi  
 
Figure 6-35. Removing the Chin Plate and Front Cover . . . . . . . . . . . . . . . . . . . . . 6-63  
Figure 6-36. Removing the Front Panel Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-64  
Figure 6-37. Connecting the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-65  
Figure 6-38. Removing Front Door Face . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-67  
xvii  
 
Figures  
xviii  
 
1
Library Overview  
1-1  
 
 
Library Overview  
Chapter Overview  
This section includes the following information:  
Models Described in this Manual  
Library Model 2/20, 4/40, and 6/60 Overview  
Library Model 12/140 Overview  
Technical Specifications  
1-2  
Chapter1  
 
 
Library Overview  
Models Described in this Manual  
Models Described in this Manual  
The model number indicates drive and slot capacity. The first number  
(X/) indicates drive capacity. The second number (/XX) indicates slot  
capacity.  
This manual includes information for the following libraries:  
Table 1-1  
Library Models  
Model  
Description  
Model 2/20  
One-stack library with the capacity of two  
drives and twenty slots  
Model 4/40  
Model 6/6  
Two-stack library with the capacity of four  
drives and forty slots  
Three-stack library with the capacity of six  
drives and sixty slots  
Model 4/100a  
Model 6/100a  
Model 6/120a  
Model 6/140a  
Model 8/140a  
Five-stack library with the capacity of four  
drives and 100 slots  
Five-stack library with the capacity of six  
drives and 100 slots  
Six-stack library with the capacity of six  
drives and 120 slots  
Seven-stack library with the capacity of six  
drives and 140 slots  
Seven-stack library with the capacity of eight  
drives and 140 slots  
Model 10/140a  
Model 12/140  
Seven-stack library with the capacity of ten  
drives and 140 slots  
Seven-stack library with the capacity of  
twelve drives and 140 slots  
a. Referred to in this manual as “Model 12/140,” which indicates any  
library that is five levels and higher. Certain models may not be  
available at the release date of this manual.  
Chapter 1  
1-3  
 
     
Library Overview  
Library Model 2/20, 4/40, and 6/60 Overview  
Library Model 2/20, 4/40, and 6/60 Overview  
Front Panel Overview  
The front panel is the local control device for the library, and is located on  
the front of the library. The LED bar beneath the front panel display  
indicates library activity.  
Green = library is ready and idle  
Flashing green = library or drive is active  
Amber = library is partially available and idle  
Flashing amber = library failed  
Figure 1-1  
Model 2/20 Library Front Panel  
1
2
3
4
Door 1 with lock (slots 1-10 with slot 1 at the front)  
5
6
7
Soft keys  
Door 2 with lock (slots 11-20 with slot 20 at the front)  
Front panel display  
Front panel LED  
Power (standby) switch  
Viewing window  
1-4  
Chapter1  
 
                     
Library Overview  
Library Model 2/20, 4/40, and 6/60 Overview  
Figure 1-2  
Model 4/40 Library Front Panel  
1
2
3
4
5
Door 1 with lock (slots 1-10 with slot 1 at the front)  
Door 2 with lock (slots 11-20 with slot 20 at the front)  
Door 3 with lock (slots 21-30 with slot 21 at the front)  
Door 4 with lock (slots 31-40 with slot 40 at the front)  
Front panel display  
6
7
8
9
Viewing windows  
Soft keys  
Front panel LED  
Power (standby) switch  
Chapter 1  
1-5  
 
           
Library Overview  
Library Model 2/20, 4/40, and 6/60 Overview  
Figure 1-3  
Model 6/60 Library Front Panel  
1
2
3
4
5
6
Door 1 with lock (slots 1-10 with slot 1 at the front)  
7
8
9
Front panel display  
Viewing windows  
Soft keys  
Door 2 with lock (slots 11-20 with slot 20 at the front)  
Door 3 with lock (slots 21-30 with slot 21 at the front)  
Door 4 with lock (slots 31-40 with slot 40 at the front)  
Door 5 with lock (slots 41-50 with slot 41 at the front)  
Door 6 with lock (slots 51-60 with slot 60 at the front)  
10 Front panel LED  
11 Power (standby) switch  
1-6  
Chapter1  
 
           
Library Overview  
Library Model 2/20, 4/40, and 6/60 Overview  
Library Back Panel  
Figure 1-4  
Model 2/20 Back Panel Features  
1
Vacant slot  
4
Fibre Channel interface card  
(optional)  
2
3
Remote management card  
Library controller card  
5
6
Power supply  
Product information labels  
Chapter 1  
1-7  
 
             
Library Overview  
Library Model 2/20, 4/40, and 6/60 Overview  
Figure 1-5  
Model 4/40 Back Panel Features  
1
2
3
4
Vacant slot  
5
6
7
Slave controller card  
Power supply  
Remote management card  
Library controller card  
Product information labels  
Fibre Channel interface  
card (optional)  
1-8  
Chapter1